Question 1

Accordion #1

Accepted Answer

Question 2

General

Accepted Answer

How to place an order?

Find the product you wish to purchase, add the item to your cart and then follow the checkout procedure.

How does payment work?

Trendz of today offers the following payment methods :

PayGenius( pay via card) – https://www.paygenius.co.za/

Ozow ( instant EFT) – https://ozow.com/

Playflex ( buy now, pay later interest free) – https://payflex.co.za/

EFT – banking details are included in our order confirmation email.

What happens once I place an order?

Once you have placed an order, you will receive an email with an order number. Once payment has been received our order will be processed and later handed over to the courier for delivery. Please check junk/ spam folder if no order confirmation email is received in your
inbox.

I did not receive any order confirmation email?

Please check junk/ spam folder if no order confirmation email is received in your inbox.

Orders on “ON HOLD”

We have received your order.

1. You have not made payment yet.

2. You have made EFT payment but the payment has not cleared in our account as yet. Paying
from another bank to our FNB account may take a few days to reflect. Once the payment reflects,
your order will be changed to processing status.

Orders on “PROCESSING”

Your payment has been received and is cleared in our account. We are now getting your order ready to be shipped. This processing time can take between 2-3 working days.

Orders “COMPLETED”

The courier has collected your order and a tracking number has been updated. Please track your order on the relevant couriers website. You will receive an email from the 2ship platform containing your tracking details. Please look out for this email.

How do I track my parcel?

Once your item has been handed over to the carrier, a tracking number will be updated on your Trendz of today profile and you will receive a ‘shipped’ email .We recommend rather tracking with a PC and not a mobile phone as not all courier sites are mobile device.

2ship emails will contain all tracking details.

Can I collect/ return my parcel instead of opt for delivery?

Unfortunately we do not have a collection or viewing facility. We are strictly online and all orders are couriered to the customer.

Why is there no contact number?

Please note e-mail is our only method of communication due to us being able to keep a record of the communication trail . E-mails are always responded to promptly.

Can I add/ edit an existing order?

We can only add/edit an existing order is payment has not been made. Please email us in this case and we’ll update your order.

Can you deliver multiple orders together and I only pay one shipping fee?

We only work with order numbers and not names. We cannot identify when packing orders if many orders belong to one customer. Each order will have its own tracking number. The courier fee is needed to cover the delivery charge.

Do you offer wholesale/ reseller options?

Yes we do. Please email us regarding wholesale or reseller information.

Question 3

Shipping

Accepted Answer

<p><div id="accordions-2019" class="accordions-2019 accordions" data-accordions={"lazyLoad":true,"id":"2019","event":"click","collapsible":"true","heightStyle":"content","animateStyle":"swing","animateDelay":1000,"navigation":true,"active":999,"expandedOther":"no"}>
                <div id="accordions-lazy-2019" class="accordions-lazy" accordionsId="2019">
                    </div>

    <div class="items"  style="display:none" >
    
            <div post_id="2019" itemcount="0"  header_id="header-1658212265685" id="header-1658212265685" style="" class="accordions-head head1658212265685 " toggle-text="" main-text="What are the delivery options?">
                                    <span id="header-text-1658212265685" class="accordions-head-title">What are the delivery options?</span>
                    <span id="accordion-icons-1658212265685" class="accordion-icons">
                        <span class="accordion-icon-active accordion-plus"><i class="fa fa-plus" aria-hidden="true"></i></span>
                        <span class="accordion-icon-inactive accordion-minus"><i class="fa fa-minus" aria-hidden="true"></i></span>
                    </span>
                            </div>
            <div class="accordion-content content1658212265685 ">
                <div class="panel">
<p>Delivery options are calculated using the 2ship platform. We use a variety of couriers : Courier Guy, ACT , Courier it, CitiSprint DSV etc. Smaller items are delivered with Fastway courier.</p>
</div>
            </div>
    
            <div post_id="2019" itemcount="1"  header_id="header-1658212271897" id="header-1658212271897" style="" class="accordions-head head1658212271897 " toggle-text="" main-text="How long will delivery take?">
                                    <span id="header-text-1658212271897" class="accordions-head-title">How long will delivery take?</span>
                    <span id="accordion-icons-1658212271897" class="accordion-icons">
                        <span class="accordion-icon-active accordion-plus"><i class="fa fa-plus" aria-hidden="true"></i></span>
                        <span class="accordion-icon-inactive accordion-minus"><i class="fa fa-minus" aria-hidden="true"></i></span>
                    </span>
                            </div>
            <div class="accordion-content content1658212271897 ">
                <div class="panel">
<p>Fastway courier ( 1-4 days) Courier Guy ( 1-4 days)</p>
</div>
            </div>
    
            <div post_id="2019" itemcount="2"  header_id="header-1658223597520" id="header-1658223597520" style="" class="accordions-head head1658223597520 " toggle-text="" main-text="Do you offer same day delivery?">
                                    <span id="header-text-1658223597520" class="accordions-head-title">Do you offer same day delivery?</span>
                    <span id="accordion-icons-1658223597520" class="accordion-icons">
                        <span class="accordion-icon-active accordion-plus"><i class="fa fa-plus" aria-hidden="true"></i></span>
                        <span class="accordion-icon-inactive accordion-minus"><i class="fa fa-minus" aria-hidden="true"></i></span>
                    </span>
                            </div>
            <div class="accordion-content content1658223597520 ">
                <div class="panel">
<p>We do not offer same day delivery.</p>
</div>
            </div>
    
            <div post_id="2019" itemcount="3"  header_id="header-1658223597951" id="header-1658223597951" style="" class="accordions-head head1658223597951 " toggle-text="" main-text="Can you deliver between or at a specific time?">
                                    <span id="header-text-1658223597951" class="accordions-head-title">Can you deliver between or at a specific time?</span>
                    <span id="accordion-icons-1658223597951" class="accordion-icons">
                        <span class="accordion-icon-active accordion-plus"><i class="fa fa-plus" aria-hidden="true"></i></span>
                        <span class="accordion-icon-inactive accordion-minus"><i class="fa fa-minus" aria-hidden="true"></i></span>
                    </span>
                            </div>
            <div class="accordion-content content1658223597951 ">
                <p>Delivery takes place between 8am-5pm on working days only. Please contact the courier with<br />
your tracking number to arrange a delivery time that best suits you. Please do not contact Trendz<br />
of today for this.</p>
            </div>
    
            <div post_id="2019" itemcount="4"  header_id="header-1658223598604" id="header-1658223598604" style="" class="accordions-head head1658223598604 " toggle-text="" main-text="I received a shipped email, why can I not track my order?">
                                    <span id="header-text-1658223598604" class="accordions-head-title">I received a shipped email, why can I not track my order?</span>
                    <span id="accordion-icons-1658223598604" class="accordion-icons">
                        <span class="accordion-icon-active accordion-plus"><i class="fa fa-plus" aria-hidden="true"></i></span>
                        <span class="accordion-icon-inactive accordion-minus"><i class="fa fa-minus" aria-hidden="true"></i></span>
                    </span>
                            </div>
            <div class="accordion-content content1658223598604 ">
                <p>Please note the courier sometimes take a while to update their tracking status. Please try tracking again 3-4 hours after receiving the shipped email.</p>
            </div>
    </div>



            </div></p>

Question 4

Payments

Accepted Answer

<p><div id="accordions-2020" class="accordions-2020 accordions" data-accordions={"lazyLoad":true,"id":"2020","event":"click","collapsible":"true","heightStyle":"content","animateStyle":"swing","animateDelay":1000,"navigation":true,"active":999,"expandedOther":"no"}>
                <div id="accordions-lazy-2020" class="accordions-lazy" accordionsId="2020">
                    </div>

    <div class="items"  style="display:none" >
    
            <div post_id="2020" itemcount="0"  header_id="header-1658212265685" id="header-1658212265685" style="" class="accordions-head head1658212265685 " toggle-text="" main-text="Banking details">
                                    <span id="header-text-1658212265685" class="accordions-head-title">Banking details</span>
                    <span id="accordion-icons-1658212265685" class="accordion-icons">
                        <span class="accordion-icon-active accordion-plus"><i class="fa fa-plus" aria-hidden="true"></i></span>
                        <span class="accordion-icon-inactive accordion-minus"><i class="fa fa-minus" aria-hidden="true"></i></span>
                    </span>
                            </div>
            <div class="accordion-content content1658212265685 ">
                <p>Proof of payment is to be emailed to <a href="mailto:payments@trendzoftoday.co.za">payments@trendzoftoday.co.za</a><br />
Account name: TRENDZ OF TODAY (PTY) LTD<br />
Bank: FNB<br />
Account Number: 62808759916<br />
Branch Code: 250655<br />
Please use your order number as your reference<br />
Cash Deposits NOT ALLOWED</p>
            </div>
    
            <div post_id="2020" itemcount="1"  header_id="header-1658212271897" id="header-1658212271897" style="" class="accordions-head head1658212271897 " toggle-text="" main-text="Using PayGenius, Payflex or Ozow">
                                    <span id="header-text-1658212271897" class="accordions-head-title">Using PayGenius, Payflex or Ozow</span>
                    <span id="accordion-icons-1658212271897" class="accordion-icons">
                        <span class="accordion-icon-active accordion-plus"><i class="fa fa-plus" aria-hidden="true"></i></span>
                        <span class="accordion-icon-inactive accordion-minus"><i class="fa fa-minus" aria-hidden="true"></i></span>
                    </span>
                            </div>
            <div class="accordion-content content1658212271897 ">
                <p>Funds are received immediately in our account. The 1-3 processing time begins immediately once the customer has completed their purchase.</p>
            </div>
    
            <div post_id="2020" itemcount="2"  header_id="header-1658223784032" id="header-1658223784032" style="" class="accordions-head head1658223784032 " toggle-text="" main-text="EFT">
                                    <span id="header-text-1658223784032" class="accordions-head-title">EFT</span>
                    <span id="accordion-icons-1658223784032" class="accordion-icons">
                        <span class="accordion-icon-active accordion-plus"><i class="fa fa-plus" aria-hidden="true"></i></span>
                        <span class="accordion-icon-inactive accordion-minus"><i class="fa fa-minus" aria-hidden="true"></i></span>
                    </span>
                            </div>
            <div class="accordion-content content1658223784032 ">
                <p>Orders will only be shipped out once the payment has been received in our account. The processing time is then 1-3 working days after payment has been cleared.<br />
Wrong EFT ref may result in a delay.</p>
            </div>
    </div>



            </div></p>

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